Key Points:
Aligns with AS/NZS ISO 9001 (Australian & International Standard).
Fully Editable (Microsoft Word Document).
Includes Forms, Reports & Workflows.
Instant Manual Delivery via Email.
Implementation Guide Provided.
 
Who Is This Manual For?
Small to medium-sized enterprises (SMEs) seeking to establish a robust Quality Management System (QMS).
Organisations aiming to achieve or maintain AS/NZS ISO 9001:2016 certification.
Quality managers and professionals looking for a comprehensive reference guide.
Businesses striving to enhance their quality assurance, risk management, and overall efficiency.
 
Here is a summary list of the topics and areas covered in the QMS manual:
 
Introduction
Purpose of the Quality Manual
Scope and Applicability
Definitions and Terminology
 
Quality Management System (QMS)
QMS Objectives
QMS Structure and Components
Quality Policy and Objectives
 
Leadership and Commitment
Management Responsibility
Organisational Roles and Responsibilities
 
Planning
Risk-Based Thinking
Quality Planning
Setting Objectives and Targets
 
Support
Resource Management
Competence and Training
Awareness and Communication
 
Operation
Product and Service Realisation
Design and Development Control
Control of Externally Provided Processes, Products, and Services
Production and Service Provision
Identification and Traceability
Customer and External Provider Property
Preservation
 
Performance Evaluation
Monitoring, Measurement, Analysis, and Evaluation
Internal Audits
Management Review
 
Improvement
Non-Conformance and Corrective Action
Preventive Action
 
Workflow Diagram
Detailed Process Flowchart of Key Processes
 
Our People
Human Resources Management
Recruitment, Training, and Development
 
Outsourced Services
Management of Outsourced Services
 
Appendices
Various Forms, Records, and Templates Used in QMS
Workflow Diagrams for Key Processes
 
This comprehensive manual covers all aspects of a Quality Management System, from leadership and planning to operations, performance evaluation, and continuous improvement. It also includes practical tools and forms to assist in implementing and maintaining a robust QMS.