This Chemical Dilution & Dispensing SOP (Safe Operating Procedure) shows your team how to dilute and dispense cleaning chemicals safely at the point of use. It covers SDS checks, dosing equipment and manual measuring to get the right ratio, adding concentrate to water, never mixing products such as bleach with acids or ammonia, labelling spray and trigger bottles, and isolating a faulty dosing unit. It's written by WHS specialists, aligned to Australian WHS legislation, and fully editable in Microsoft Word.
Who it's for
Commercial cleaning contractors
Hotels, motels and accommodation providers
Cafes, restaurants and commercial kitchens
Aged care, childcare and healthcare facilities
Schools and facility maintenance teams
Use it to
Train and induct workers in exactly how you expect the task to be done
Keep a clear reference at the machine, in the vehicle or on site
Record competency with the built-in sign-off
Show clients, insurers and auditors your safe work methods are written down
What this SOP covers
Chemical burns or skin irritation from concentrate or diluted product
Eye injury from splashes or spray while pouring or dispensing
Breathing in vapours, fumes or mist during mixing
Toxic gas from mixing incompatible chemicals, such as bleach with acid or ammonia
Exposure from an incorrect dilution ratio, too strong or too weak
Slips from spilled chemical at the dispensing point
Manual handling injury from lifting bulk concentrate containers
Exposure from unlabelled or wrongly labelled decanted containers
What's included
6 pre-operational checks, from the SDS dilution ratio and dosing equipment calibration to bottle labels, ventilation and spill kit
An 8-step operating procedure covering product selection, setting or measuring the ratio, adding concentrate to water, incompatible chemicals and labelling bottles
Isolation and energy control for metered dosing systems, changing concentrate containers and tagging out faulty units
5 shutdown, housekeeping and post-operation steps
Emergency actions for skin and eye splashes, accidental mixing that produces fumes or gas, and spills at the dispensing point
PPE checklist and a list of related documents
Competency acknowledgement and worker sign-off
Space for your logo, SOP number, version and review dates
Why use this template
Saves hours compared with writing an SOP from a blank page
Written as clear, numbered steps that workers can follow on the job
Fully editable, so you can match it to your equipment, site and how your team works
The competency sign-off gives you a training record from day one
How it works
Buy online and download straight away. You'll also get an email with your link.
Add your logo, company name, SOP number and dates.
Check it suits your equipment and site, and edit anything you need to.
Train your workers and have them sign the competency acknowledgement.
Need more than one SOP?
This SOP is also included in the Ultimate Cleaning SOP Bundle. At $197 for the whole bundle, it works out much cheaper than buying SOPs one at a time.
Common questions
Does it cover dosing systems and manual mixing?
Yes. It covers both metered dosing or dispensing systems and manual measuring with a calibrated measuring device, following the SDS or product label ratio.
Does it cover chemical store management?
No. Bulk storage, segregation and spill response in a chemical store, and carrying chemicals in a work vehicle, are covered by separate procedures.
Is a P2 mask enough protection?
No. The SOP notes a P2 mask protects against particulates only. Where the SDS calls for a gas or vapour filter or supplied air, workers don't dispense until it is available and fitted.
Can I change it?
Yes. It's a Microsoft Word file, so you can add, remove or change any step, check or hazard, and add your own logo and details.
Does it suit my state?
Yes. It's written to the model WHS laws and suits all states and territories, including Victoria under the OHS Act and Regulations.
What if it doesn't suit my work?
You're covered by our 30-day money-back guarantee if it isn't fit for purpose.
