This After-Hours Call-Out Response SOP (Safe Operating Procedure) sets out how to attend an unplanned after-hours call-out safely, usually as a lone worker. It covers logging job details and a check-in time before you leave, arriving at a dark or unoccupied site, checking for hazards before starting, staying in contact during the job, and signing off and securing the site at the end. It's written by WHS specialists, aligned to Australian WHS legislation, and fully editable in Microsoft Word.
Who it's for
Electricians and plumbers offering emergency call-outs
Locksmiths and security technicians
Property maintenance contractors
HVAC and refrigeration technicians
Facilities and building services teams
Use it to
Train and induct workers in exactly how you expect the task to be done
Keep a clear reference at the machine, in the vehicle or on site
Record competency with the built-in sign-off
Show clients, insurers and auditors your safe work methods are written down
What this SOP covers
Delayed help if injured or unwell while working alone
Poor visibility and unfamiliar layouts when arriving in the dark
Exposed wiring, gas smells, leaks or running plant at an unoccupied site
Unrestrained animals or unexpected occupants at the property
Fatigue from being called out outside rostered hours
Entering an unfamiliar or unoccupied building alone
Slips, trips and falls from clutter, uneven ground or poor lighting
Driving to and from the site out of hours
What's included
8 pre-operational checks, from logging job details and check-in times to your phone, vehicle, fitness and torch
An 11-step operating procedure covering parking, site entry, hazard checks, occupants, animals and check-ins
Isolation and energy control for pre-existing hazards on arrival, such as live wires, gas leaks or running equipment
7 shutdown, housekeeping and post-operation steps
Emergency actions for injury, threats and what happens when a scheduled check-in is missed
PPE checklist and a list of related documents
Competency acknowledgement and worker sign-off
Space for your logo, SOP number, version and review dates
Why use this template
Saves hours compared with writing an SOP from a blank page
Written as clear, numbered steps that workers can follow on the job
Fully editable, so you can match it to your equipment, site and how your team works
The competency sign-off gives you a training record from day one
How it works
Buy online and download straight away. You'll also get an email with your link.
Add your logo, company name, SOP number and dates.
Check it suits your equipment and site, and edit anything you need to.
Train your workers and have them sign the competency acknowledgement.
Need more than one SOP?
This SOP is also included in the Ultimate Property Maintenance SOP Bundle. At $197 for the whole bundle, it works out much cheaper than buying SOPs one at a time.
Common questions
Does it cover the technical work done on site?
No. It covers getting to, assessing, staying in contact at and leaving the site. The work itself is covered by the relevant task or plant-specific SOP.
Is it a duress alarm system?
No. It sets up a standard check-in and check-out arrangement for lone or after-hours work, including what happens if a check-in is missed.
What if I'm too tired to attend?
The SOP says not to attend a call-out if you are fatigued, unwell, or affected by alcohol or other substances, and to confirm you are fit to drive before leaving the site.
Can I change it?
Yes. It's a Microsoft Word file, so you can add, remove or change any step, check or hazard, and add your own logo and details.
Does it suit my state?
Yes. It's written to the model WHS laws and suits all states and territories, including Victoria under the OHS Act and Regulations.
What if it doesn't suit my work?
You're covered by our 30-day money-back guarantee if it isn't fit for purpose.
