This Alarm Response & Building Entry SOP (Safe Operating Procedure) sets out how a security officer or patrol worker responds to a triggered alarm and safely enters a client's premises, usually after hours. It covers confirming the zone with the control room, notifying police, checking the exterior for forced entry, searching room by room, dealing with hazards found inside, and resetting the alarm and reporting. It's written by WHS specialists, aligned to Australian WHS legislation, and fully editable in Microsoft Word.
Who it's for
Security patrol and alarm response companies
Mobile security officers
Alarm monitoring businesses
Facilities and property managers with keyholder duties
Security guarding contractors
Use it to
Train and induct workers in exactly how you expect the task to be done
Keep a clear reference at the machine, in the vehicle or on site
Record competency with the built-in sign-off
Show clients, insurers and auditors your safe work methods are written down
What this SOP covers
Confronting an intruder or offender still on or near the premises
Physical or verbal violence while working alone
Entering an unfamiliar building in the dark or with disabled lighting
Slips, trips and falls from clutter, debris or damaged flooring
Exposed wiring or water pooling near switchboards and power points
Gas leaks or other hazardous atmospheres
Cuts from broken glass and damaged forced entry points
Falling stock, fixtures or fittings disturbed by forced entry
Fatigue from after-hours or night shift lone work
Delayed help from poor phone or radio coverage inside buildings
What's included
7 pre-operational checks, from a current security licence and charged duress alarm to site codes, police contacts and fitness for duty
A 14-step operating procedure covering control room contact, exterior assessment, authorised entry and a room-by-room search
Isolation and energy control for hazards found inside, such as exposed wiring, gas, water near switchboards or running plant
6 shutdown, housekeeping and post-operation steps
Emergency actions for intruders, threats, fire, gas leaks and structural collapse risk
PPE checklist and a list of related documents
Competency acknowledgement and worker sign-off
Space for your logo, SOP number, version and review dates
Why use this template
Saves hours compared with writing an SOP from a blank page
Written as clear, numbered steps that workers can follow on the job
Fully editable, so you can match it to your equipment, site and how your team works
The competency sign-off gives you a training record from day one
How it works
Buy online and download straight away. You'll also get an email with your link.
Add your logo, company name, SOP number and dates.
Check it suits your equipment and site, and edit anything you need to.
Train your workers and have them sign the competency acknowledgement.
Need more than one SOP?
This SOP is also included in the Ultimate Security Services SOP Bundle. At $197 for the whole bundle, it works out much cheaper than buying SOPs one at a time.
Common questions
Does it cover armed robbery or hold-ups?
No. A hold-up, robbery or confrontation with an armed offender is covered by a separate SOP.
Does it include licence requirements?
Yes. Before each shift, officers confirm they hold a current state security licence for the work being performed.
What should an officer do if someone is inside?
Withdraw. The SOP tells officers not to confront or approach anyone on the premises, to leave the building, notify the control room and call police.
Can I change it?
Yes. It's a Microsoft Word file, so you can add, remove or change any step, check or hazard, and add your own logo and details.
Does it suit my state?
Yes. It's written to the model WHS laws and suits all states and territories, including Victoria under the OHS Act and Regulations.
What if it doesn't suit my work?
You're covered by our 30-day money-back guarantee if it isn't fit for purpose.
