This Control Room & CCTV Monitoring SOP (Safe Operating Procedure) covers running a static control room or monitoring station, from shift handover and system checks to continuous CCTV and alarm monitoring and the first response to an incident seen on camera. It also covers workstation set-up, screen breaks, fatigue on night shifts, lone worker check-ins, duress alarms and handling footage. It's written by WHS specialists, aligned to Australian WHS legislation, and fully editable in Microsoft Word.
Who it's for
Security monitoring centres
Security companies with control rooms
Shopping centres and large retail sites
Hospitals, universities and campuses
Casinos, clubs and entertainment venues
Councils and transport operators
Use it to
Train and induct workers in exactly how you expect the task to be done
Keep a clear reference at the machine, in the vehicle or on site
Record competency with the built-in sign-off
Show clients, insurers and auditors your safe work methods are written down
What this SOP covers
Discomfort from prolonged sitting and static postures
Eye strain from watching multiple screens
Fatigue from shift and night work reducing alertness
Working alone in an isolated control room
Stress from viewing distressing footage or a duress event
Electrical and trip hazards from cabling and power boards
Loss of monitoring if backup power or systems fail
What's included
9 pre-operational checks, from shift handover and camera feeds to UPS status, duress alarm tests and workstation set-up
An 11-step operating procedure covering systematic scanning, screen breaks, incident logging, escalation, patrol dispatch and footage
Power and system controls covering UPS backup, cabling and logging cameras or alarms taken offline for maintenance
6 shutdown, housekeeping and post-operation steps
Emergency actions for fires, medical emergencies, armed offenders and threats to the operator
PPE checklist and a list of related documents
Competency acknowledgement and worker sign-off
Space for your logo, SOP number, version and review dates
Why use this template
Saves hours compared with writing an SOP from a blank page
Written as clear, numbered steps that workers can follow on the job
Fully editable, so you can match it to your equipment, site and how your team works
The competency sign-off gives you a training record from day one
How it works
Buy online and download straight away. You'll also get an email with your link.
Add your logo, company name, SOP number and dates.
Check it suits your equipment and site, and edit anything you need to.
Train your workers and have them sign the competency acknowledgement.
Need more than one SOP?
This SOP is also included in the Ultimate Security Services SOP Bundle. At $197 for the whole bundle, it works out much cheaper than buying SOPs one at a time.
Common questions
Does it cover responding to an incident on the ground?
No. Operators observe, log and escalate from the control room and don't leave to intervene. Physical response and use of force are covered by separate procedures.
Does it include lone worker arrangements?
Yes. Operators confirm the check-in schedule at the start of the shift, complete scheduled check-ins and test the duress alarm before monitoring begins.
Can I change it?
Yes. It's a Microsoft Word file, so you can add, remove or change any step, check or hazard, and add your own logo and details.
Does it suit my state?
Yes. It's written to the model WHS laws and suits all states and territories, including Victoria under the OHS Act and Regulations.
What if it doesn't suit my work?
You're covered by our 30-day money-back guarantee if it isn't fit for purpose.
