This Crowd Control & Venue Entry Screening SOP (Safe Operating Procedure) sets out how licensed crowd controllers and security officers screen people and bags at venue, event and licensed premises entry points. It covers barrier set-up, searches and consent, handling prohibited items, refusing entry, calling for backup instead of engaging, managing crowd density and recording incidents. It's written by WHS specialists, aligned to Australian WHS legislation, and fully editable in Microsoft Word.
Who it's for
Pubs, clubs and nightclubs
Event and festival security providers
Stadiums and entertainment venues
Security companies supplying crowd controllers
Concert and live music venues
Use it to
Train and induct workers in exactly how you expect the task to be done
Keep a clear reference at the machine, in the vehicle or on site
Record competency with the built-in sign-off
Show clients, insurers and auditors your safe work methods are written down
What this SOP covers
Assault, abuse or threats from patrons refused entry
Alcohol- or drug-affected and unpredictable patrons
Concealed weapons and sharps found during searches
Crowd crush, trample or surge at busy entry points
Slips and trips on barriers, cabling and wet entry areas
Bodily fluid exposure during searches or altercations
Poor visibility at night, outdoors or in dense crowds
Fatigue, heat and cold from long shifts on your feet
Manual handling of barriers and screening equipment
What's included
8 pre-operational checks, from security licence and crowd control endorsement to barriers, radios, prohibited items and backup
A 10-step screening procedure covering bag searches, wands and pat-downs, prohibited items, refusing entry, backup and crowd flow
Equipment control for barriers, bollards and screening wands, with walk-through detectors handled under their own plant SOP
5 shutdown, housekeeping and post-operation steps
Emergency actions for violent patrons, weapons, crowd surges and medical emergencies
PPE checklist and a list of related documents
Competency acknowledgement and worker sign-off
Space for your logo, SOP number, version and review dates
Why use this template
Saves hours compared with writing an SOP from a blank page
Written as clear, numbered steps that workers can follow on the job
Fully editable, so you can match it to your equipment, site and how your team works
The competency sign-off gives you a training record from day one
How it works
Buy online and download straight away. You'll also get an email with your link.
Add your logo, company name, SOP number and dates.
Check it suits your equipment and site, and edit anything you need to.
Train your workers and have them sign the competency acknowledgement.
Need more than one SOP?
This SOP is also included in the Ultimate Security Services SOP Bundle. At $197 for the whole bundle, it works out much cheaper than buying SOPs one at a time.
Common questions
Does it cover physical restraint?
No. Officers disengage and call for backup rather than physically engaging an aggressive patron. Use of force is covered by your use of force and conflict management procedure.
Does it include licence requirements?
Yes. Workers confirm their security licence, including any crowd control endorsement required in their state or territory, is current and displayed before starting.
Can I change it?
Yes. It's a Microsoft Word file, so you can add, remove or change any step, check or hazard, and add your own logo and details.
Does it suit my state?
Yes. It's written to the model WHS laws and suits all states and territories, including Victoria under the OHS Act and Regulations.
What if it doesn't suit my work?
You're covered by our 30-day money-back guarantee if it isn't fit for purpose.
