This Incident Reporting & Evidence Handling SOP (Safe Operating Procedure) sets out what a security officer does when they find or are told about an incident on duty, such as theft, assault, property damage or trespass. It covers checking personal safety, calling police and the control room, securing the scene, preserving evidence, recording witness details and writing a factual incident report. It's written by WHS specialists, aligned to Australian WHS legislation, and fully editable in Microsoft Word.
Who it's for
Security companies and guarding contractors
Static and mobile security officers
Shopping centres and retail loss prevention teams
Event and venue security providers
Facilities and site managers
Use it to
Train and induct workers in exactly how you expect the task to be done
Keep a clear reference at the machine, in the vehicle or on site
Record competency with the built-in sign-off
Show clients, insurers and auditors your safe work methods are written down
What this SOP covers
Approaching an offender who may still be present
Entering an unsafe or unconfirmed scene
Hazardous substances, sharps or biological material at the scene
Loss, contamination or destruction of evidence
Incomplete, inaccurate or late reporting
Confrontation and aggression
The psychological impact of a distressing incident
What's included
3 pre-operational checks, from personal safety to recording equipment, contact numbers and understanding your authority
An 8-step operating procedure covering safety, calling police, securing the scene, factual notes, witnesses, evidence and the incident report
Scene control for personal safety and restricting access, as there is no plant to isolate
3 shutdown, handover and post-incident steps
Emergency actions for serious injury, threats to life, weapons and offenders still at the scene
PPE checklist and a list of related documents
Competency acknowledgement and worker sign-off
Space for your logo, SOP number, version and review dates
Why use this template
Saves hours compared with writing an SOP from a blank page
Written as clear, numbered steps that workers can follow on the job
Fully editable, so you can match it to your equipment, site and how your team works
The competency sign-off gives you a training record from day one
How it works
Buy online and download straight away. You'll also get an email with your link.
Add your logo, company name, SOP number and dates.
Check it suits your equipment and site, and edit anything you need to.
Train your workers and have them sign the competency acknowledgement.
Need more than one SOP?
This SOP is also included in the Ultimate Security Services SOP Bundle. At $197 for the whole bundle, it works out much cheaper than buying SOPs one at a time.
Common questions
Does it cover use of force or detaining someone?
No. Use-of-force decisions are covered by the Security Operations procedure. This SOP tells officers not to detain, restrain or pursue anyone.
Are officers expected to investigate?
No. The officer's role is to secure and preserve the scene and report accurately, not to investigate, arrest or handle evidence beyond what the SOP allows.
Does it cover notifiable incidents to the regulator?
No. Your organisation's formal notifiable incident duties are handled separately.
Can I change it?
Yes. It's a Microsoft Word file, so you can add, remove or change any step, check or hazard, and add your own logo and details.
Does it suit my state?
Yes. It's written to the model WHS laws and suits all states and territories, including Victoria under the OHS Act and Regulations.
What if it doesn't suit my work?
You're covered by our 30-day money-back guarantee if it isn't fit for purpose.
