This Tenanted Property Access & Notification SOP (Safe Operating Procedure) sets out how workers and tradespeople enter an occupied residential or commercial property to carry out maintenance or repairs. It covers entry notice and identification, telling the office where you are, dealing with occupants, pets and children, respecting privacy and belongings, and leaving safely if a situation turns hostile. It's written by WHS specialists, aligned to Australian WHS legislation, and fully editable in Microsoft Word.
Who it's for
Property managers and real estate agencies
Maintenance and handyman businesses
Plumbers, electricians and other trades
Social and community housing providers
Pest control and inspection businesses
Use it to
Train and induct workers in exactly how you expect the task to be done
Keep a clear reference at the machine, in the vehicle or on site
Record competency with the built-in sign-off
Show clients, insurers and auditors your safe work methods are written down
What this SOP covers
Aggression or violence from an occupant, resident or visitor
Working alone in an unfamiliar occupied property
Slips and trips from clutter, furniture, toys, cords and wet areas
Bites and scratches from pets and other animals
Unknown hazards such as hoarding, mould, sharps or chemicals
Manual handling when carrying tools and materials in
Electric shock from faulty wiring, switches or outlets
Traffic and driveway hazards when parking and unloading
What's included
7 pre-operational checks, from confirming the entry notice and job details to ID, phone and known risks
A 12-step operating procedure covering parking, identifying yourself, pets, explaining the work, belongings, privacy and hostile occupants
Isolation and energy control for tools brought onto the property, the property's own services and parked vehicles
8 shutdown, housekeeping and post-operation steps
Emergency actions for threats or altercations and hazards such as gas leaks, fire or structural collapse
PPE checklist and a list of related documents
Competency acknowledgement and worker sign-off
Space for your logo, SOP number, version and review dates
Why use this template
Saves hours compared with writing an SOP from a blank page
Written as clear, numbered steps that workers can follow on the job
Fully editable, so you can match it to your equipment, site and how your team works
The competency sign-off gives you a training record from day one
How it works
Buy online and download straight away. You'll also get an email with your link.
Add your logo, company name, SOP number and dates.
Check it suits your equipment and site, and edit anything you need to.
Train your workers and have them sign the competency acknowledgement.
Need more than one SOP?
This SOP is also included in the Ultimate Property Maintenance SOP Bundle. At $197 for the whole bundle, it works out much cheaper than buying SOPs one at a time.
Common questions
Does it cover the repair work itself?
No. It covers entering, working around occupants and leaving the property. The technical side of the job is covered by the relevant task or equipment SOP.
Does it cover forced entry or disputed access?
No. Entry involving a dispute, warrant or tribunal order is to be handled through your management and, where relevant, legal advice.
Can I change it?
Yes. It's a Microsoft Word file, so you can add, remove or change any step, check or hazard, and add your own logo and details.
Does it suit my state?
Yes. It's written to the model WHS laws and suits all states and territories, including Victoria under the OHS Act and Regulations.
What if it doesn't suit my work?
You're covered by our 30-day money-back guarantee if it isn't fit for purpose.
