This Control Room Operations SWMS (Safe Work Method Statement) is pre-filled for security control room and monitoring centre work, including CCTV monitoring, alarm response and dispatch. It covers 36 activities, from the shift start briefing to travelling home after a night shift and emergency response, with the hazards, control measures and risk ratings before and after controls for each. It's written by WHS specialists, aligned to Australian WHS legislation, and fully editable in Microsoft Word.
 
Who it's for
Security companies running monitoring centres and control rooms
Back-to-base alarm monitoring providers
Shopping centres, venues and large facilities with on-site control rooms
Councils and transport operators with CCTV control rooms
Control room and monitoring centre operators
A SWMS isn't only for construction. Plenty of businesses use one as the written risk assessment for a task, the same way others use a JSA or Safe Work Procedure.
 
Use it to
Show clients, insurers and auditors how you manage the risks
Apply for tenders, contracts and supplier panels
Get through prequalification with Avetta, Cm3 and other contractor portals
Induct new workers and train them in the task
 
What this SWMS covers
Shift handover, fitness for work and operator licensing
Securing the control room against forced entry, tailgating and coercion
Daily checks of duress alarms, radios, cameras and back-up communications
Workstation set-up, prolonged screen monitoring and seated console work
Acoustic shock and noise from headsets and radios
Alarm verification and dispatching patrols, keyholders and emergency services
Abusive or distressed callers and exposure to traumatic live footage
Field officer duress, lift and refuge intercoms, crowd monitoring and lockdown decisions
Fire system isolations, remote door and gate release, and access control
Working alone overnight, leaving the room and moving about the site at night
Power and system failure, rack and UPS hazards, and gaseous fire suppression
Emergency response to a medical emergency, violent intrusion or fire in the control room
 
What's included
Hazards and control measures for 36 work activities
Risk ratings before and after controls, with a 5x5 risk matrix and the hierarchy of controls
PPE requirements checklist and high risk construction work checklist
Plant and equipment list, materials and start-of-shift function tests for monitoring equipment
Relevant Australian Standards, including AS 2201.2 for monitoring centres and AS 3745 for emergency planning
Training in de-escalation, lone worker procedures and the effects of traumatic material
Site specific hazards section for anything unique to your job
Worker sign-off sheet and worker consultation record
 
Why use this template
Saves hours compared with writing a SWMS from a blank page
Covers the most common hazards and control measures for this work, ready to use out of the box
Fully editable, so you can add, remove or change anything to suit your site and how your team works
Helps your business stay compliant, with risk ratings, worker sign-off and consultation records already set up
 
How it works
Buy online and download straight away. You'll also get an email with your link.
Add your logo, ABN, project and site details.
Check it suits your site and task, edit anything you need to, and consult your workers before you finalise it.
Brief your team and collect signatures.
 
Common questions
Do I need a SWMS for control room operations?
No. Control room work isn't high risk construction work, so a SWMS isn't a legal requirement. You still have to manage the risks, including psychosocial hazards like abusive callers and traumatic footage, and a SWMS is a practical way to record how. Clients, insurers and prequalification portals often ask for one.
Does it cover psychological injury from monitoring footage?
Yes. It covers repeated exposure to assaults, self-harm, serious injury or death seen live or in reviewed footage, including incidents involving someone the operator recognises. Training covers recognising the effects of traumatic material and how to access the employer's confidential support service.
Can I change it?
Yes. It's a Microsoft Word file, so you can add, remove or change any hazard, control or rating, and add your own logo and details.
Does it suit my state?
Yes. It's written to the model WHS laws and suits all states and territories, including Victoria under the OHS Act and Regulations.
What if it doesn't suit my work?
You're covered by our 30-day money-back guarantee if it isn't fit for purpose.