This Cash Handling & Banking SOP (Safe Operating Procedure) covers handling, counting, storing and transporting cash at work, including till reconciliation, safe and drop safe use, keeping cash levels low, and banking runs. It covers counting out of public view, two-person handling, unmarked security bags, varying banking routes and times, check-ins, safe lifting of coin bags, and locking tills and safes. It's written by WHS specialists, aligned to Australian WHS legislation, and fully editable in Microsoft Word.
Who it's for
Retail shops and service stations
Cafes, restaurants and takeaway businesses
Pubs, clubs and hospitality venues
Markets, events and ticketing operations
Small businesses that bank their own takings
Use it to
Train and induct workers in exactly how you expect the task to be done
Keep a clear reference at the machine, in the vehicle or on site
Record competency with the built-in sign-off
Show clients, insurers and auditors your safe work methods are written down
What this SOP covers
Strain from lifting cash boxes, coin bags or till trays
Robbery or assault while handling or transporting cash
Psychological harm from robbery or the risk of it
Slips and trips while carrying cash between counter, office and safe
Cuts or pinches from till drawers, coin wrapping equipment and cash box lids
Being observed by customers or the public while counting cash
Reduced alertness from fatigue during banking runs
Traffic and pedestrian hazards on the way to the bank
What's included
7 pre-operational checks, from till and safe condition and safe access codes to CCTV, duress alarms, the banking route and security bags
A 12-step operating procedure covering low till levels, counting out of view, two-person handling, reconciliation and varying banking runs
Securing cash and access points in place of energy isolation, including locking tills and safes and changing safe codes
5 shutdown, housekeeping and post-operation steps
Emergency actions for threats or hold-ups, missing cash and tampered safes or locks
PPE checklist and a list of related documents
Competency acknowledgement and worker sign-off
Space for your logo, SOP number, version and review dates
Why use this template
Saves hours compared with writing an SOP from a blank page
Written as clear, numbered steps that workers can follow on the job
Fully editable, so you can match it to your equipment, site and how your team works
The competency sign-off gives you a training record from day one
How it works
Buy online and download straight away. You'll also get an email with your link.
Add your logo, company name, SOP number and dates.
Check it suits your equipment and site, and edit anything you need to.
Train your workers and have them sign the competency acknowledgement.
Need more than one SOP?
This SOP is also included in the Ultimate Retail & Wholesale SOP Bundle. At $197 for the whole bundle, it works out much cheaper than buying SOPs one at a time.
Common questions
Does it cover what to do in a hold-up?
Only briefly. It tells workers to stay calm, comply and not resist, then refers to your robbery and duress response procedure for the full response.
Does it apply to cash-in-transit services?
No. It does not apply to cash-in-transit contractors or armoured transport services.
Can takings be taken home overnight?
No. The SOP says never to take cash takings home or leave them unattended in a vehicle.
Can I change it?
Yes. It's a Microsoft Word file, so you can add, remove or change any step, check or hazard, and add your own logo and details.
Does it suit my state?
Yes. It's written to the model WHS laws and suits all states and territories, including Victoria under the OHS Act and Regulations.
What if it doesn't suit my work?
You're covered by our 30-day money-back guarantee if it isn't fit for purpose.
