This Trolley Collection & Carpark Work SOP (Safe Operating Procedure) gives trolley collectors a clear method for collecting shopping trolleys from carparks and bays and returning them to store. It covers checking trolleys and the route, high-visibility clothing, weather, safe train sizes, pushing rather than pulling, giving way to vehicles and pedestrians, securing trains on slopes and severe weather. It's written by WHS specialists, aligned to Australian WHS legislation, and fully editable in Microsoft Word.
 
Who it's for
Supermarkets and grocery stores
Shopping centres
Trolley collection contractors
Hardware and big box retailers
Department and discount stores
 
Use it to
Train and induct workers in exactly how you expect the task to be done
Keep a clear reference at the machine, in the vehicle or on site
Record competency with the built-in sign-off
Show clients, insurers and auditors your safe work methods are written down
 
What this SOP covers
Strain from pushing, pulling or controlling a trolley train
Being struck by moving or reversing vehicles
Collisions with parked cars, bollards and structures
Runaway trolley trains on slopes, ramps or in wind
Slips and trips on wet, oily or uneven surfaces
Pinch, crush and cut injuries from wheels, frames and couplings
Heat stress, sunburn and UV exposure
Rain, wind, cold and poor visibility
Contact with pedestrians, children and prams
Drivers not seeing workers at dusk, night or in bad weather
 
What's included
8 pre-operational checks, from trolley condition and high-visibility clothing to weather, route hazards and safe train size
An 11-step operating procedure covering route planning, linking trolleys, pushing technique, giving way, crossings, slopes and returning to store
Isolation and energy control for restraining trolley trains, limiting train size and tagging out damaged bays
7 shutdown, housekeeping and post-operation steps
Emergency actions for vehicle collisions, runaway trolley trains, injuries and severe weather
PPE checklist and a list of related documents
Competency acknowledgement and worker sign-off
Space for your logo, SOP number, version and review dates
 
Why use this template
Saves hours compared with writing an SOP from a blank page
Written as clear, numbered steps that workers can follow on the job
Fully editable, so you can match it to your equipment, site and how your team works
The competency sign-off gives you a training record from day one
 
How it works
Buy online and download straight away. You'll also get an email with your link.
Add your logo, company name, SOP number and dates.
Check it suits your equipment and site, and edit anything you need to.
Train your workers and have them sign the competency acknowledgement.
 
Need more than one SOP?
This SOP is also included in the Ultimate Retail & Wholesale SOP Bundle. At $197 for the whole bundle, it works out much cheaper than buying SOPs one at a time.
 
Common questions
Does it cover motorised trolley collectors?
No. Motorised trolley collectors, tow vehicles and trolley trailers each need their own plant SOP.
Does it set a maximum number of trolleys?
No. It requires collectors to judge a safe number they can stop and steer, and to use fewer trolleys in wind, on slopes or on wet surfaces.
Can I change it?
Yes. It's a Microsoft Word file, so you can add, remove or change any step, check or hazard, and add your own logo and details.
Does it suit my state?
Yes. It's written to the model WHS laws and suits all states and territories, including Victoria under the OHS Act and Regulations.
What if it doesn't suit my work?
You're covered by our 30-day money-back guarantee if it isn't fit for purpose.