This Reactive Maintenance Call-Out SWMS (Safe Work Method Statement) is pre-filled for attending breakdowns, leaks and faults at unfamiliar sites, often alone and after hours. It covers 21 activities, from taking the call and planning the response to making safe, reporting and emergency response, with the hazards, control measures and risk ratings before and after controls for each. It's written by WHS specialists, aligned to Australian WHS legislation, and fully editable in Microsoft Word.
 
Who it's for
Property and facilities maintenance businesses
Handymen and general maintenance contractors
Strata and real estate maintenance contractors
On-call and after-hours maintenance technicians
Building services and facilities management contractors
A SWMS isn't only for construction. Plenty of maintenance businesses use one as the written risk assessment for a task, the same way others use a JSA or Safe Work Procedure.
 
Use it to
Show clients, insurers and auditors how you manage the risks
Apply for tenders, contracts and supplier panels
Get through prequalification with Avetta, Cm3 and other contractor portals
Induct new workers and train them in the task
 
What this SWMS covers
Taking the call, planning the response, fatigue and driving to site
Risk assessment on arrival before entering an unfamiliar site
Working alone after hours, aggression, intoxication and personal security
Poor lighting, unfamiliar access, and setting up tools, leads and PPE
Isolating and proving plant and circuits before work starts
Asbestos, lead paint and synthetic mineral fibre in older buildings
Work at height, EWP use, and entering plant rooms, risers and pits
Carrying out the repair and drilling into walls with concealed services
Water, sewage and flood response, plus vehicles and the public nearby
Making safe and deciding not to complete the job
Reinstatement, passing on hazards and emergency response to shock, falls or assault
 
What's included
Hazards and control measures for 21 work activities
Risk ratings before and after controls, with a 5x5 risk matrix and the hierarchy of controls
PPE requirements checklist and high risk construction work checklist
Plant and equipment list, materials, maintenance checks and the training each worker needs
Relevant Australian Standards, including AS/NZS 2865 for confined spaces and AS/NZS 1891 for height safety equipment
Training in the on-arrival risk assessment, stop-work triggers and de-escalation with aggressive occupants
Site specific hazards section for anything unique to your job
Worker sign-off sheet and worker consultation record
 
Why use this template
Saves hours compared with writing a SWMS from a blank page
Covers the most common hazards and control measures for this work, ready to use out of the box
Fully editable, so you can add, remove or change anything to suit your site and how your team works
Helps your business stay compliant, with risk ratings, worker sign-off and consultation records already set up
 
How it works
Buy online and download straight away. You'll also get an email with your link.
Add your logo, ABN, project and site details.
Check it suits your site and task, edit anything you need to, and consult your workers before you finalise it.
Brief your team and collect signatures.
 
Common questions
Do I need a SWMS for reactive maintenance call-outs?
Only if the job is high risk construction work, for example a roof repair with a fall risk over 2 metres, work near energised electrical installations, or entering a pit that is a confined space. Plenty of call-outs don't meet that bar, so a SWMS isn't mandatory for them, but you still have to manage risks like working alone and aggression, and a SWMS is a practical way to record how. Clients, property managers and prequalification portals often ask for one.
Does it cover making a job safe instead of finishing it?
Yes. It has a dedicated activity for making safe and deciding not to complete, so workers aren't pressed into finishing a job that should be made safe and left. It also gives every worker the authority to leave a site without asking permission.
Can I change it?
Yes. It's a Microsoft Word file, so you can add, remove or change any hazard, control or rating, and add your own logo and details.
Does it suit my state?
Yes. It's written to the model WHS laws and suits all states and territories, including Victoria under the OHS Act and Regulations.
What if it doesn't suit my work?
You're covered by our 30-day money-back guarantee if it isn't fit for purpose.